Refund policy
At Aachhri, every piece is hand-crafted, and we want you to be happy with what arrives. If something isn't right, here's how it works.
Return window - You have 48 hours from the date you receive your order to raise a return request. Requests raised after 48 hours cannot be accepted.
How to raise a request - WhatsApp us at +91-8882174849 with your order number and clear photos of the item and the issue. Every return is reviewed and must be approved by our team before you send anything back.
When we accept a return - We accept returns for manufacturing defects — a stitching fault, a fabric flaw, or damage that was present when the item reached you. The item must be unworn, unwashed, and with all original tags attached.
Size issues - If the fit isn't right, we offer a replacement in the correct size, subject to availability. Size issues are eligible for exchange only, not for a refund.
Return shipping - Once your return is approved, we pay the return shipping. We'll arrange a pickup or share the return instructions over WhatsApp. Please don't ship anything back before your request is approved — unapproved returns can't be processed.
Refunds - For approved defect returns, we refund the full amount to your original payment method. The refund is initiated once we receive the item and complete a short inspection, and typically reaches your account within 5–7 business days of that inspection.
Not eligible for return -
- Items worn, washed, altered, or with tags removed
- Requests raised more than 5 days after delivery
- Damage caused after delivery
- Minor variations in colour, motif placement, or embroidery density. Chikankari is hand-embroidered, so no two pieces are identical — this is a mark of the craft, not a defect.
