Everything you need to know before and after you order. Still stuck? WhatsApp us at +91-8882174849 — it's the fastest way to reach a real person on our team.
Orders & Payments
What payment methods do you accept?
We accept all major cards, UPI, netbanking and wallets through a secure payment gateway. Every order is prepaid.
Do you offer Cash on Delivery (COD)?
No — we don't offer COD. All orders are prepaid, which lets us dispatch faster and keep shipping free across India.
Is it safe to pay on your website?
Yes. Payments are processed by trusted third-party gateways and we never see or store your card details.
Can I change or cancel my order?
Yes, but quickly — we dispatch orders within 24 hours. If you need to change or cancel, WhatsApp us at +91-8882174849 as soon as possible and we'll help if it hasn't already shipped.
Shipping & Delivery
Do you ship across India? Is it free?
Yes — standard shipping is free on all orders within India.
How long will my order take?
Orders are dispatched within 24 hours (holidays excepted). Standard delivery usually arrives in 5–7 days from dispatch.
Is express shipping available?
Yes. You can choose express delivery at checkout for an additional fee.
Do you ship internationally?
Not yet — we currently ship within India only.
How do I track my order?
Once your order is dispatched we'll share tracking details so you can follow your parcel. You can also WhatsApp us for an update anytime.
My parcel arrived damaged or hasn't arrived. What do I do?
WhatsApp us at +91-8882174849. For a damaged parcel, please send photos of the packaging and the item as soon as it arrives — ideally before unpacking fully, as this helps us resolve it faster.
Returns & Exchanges
What is your return window?
You have 5 days from the date you receive your order to raise a return request on WhatsApp. Requests after 5 days can't be accepted.
How do I raise a return?
WhatsApp +91-8882174849 with your order number and clear photos of the item and the issue. Every return is reviewed and must be approved by our team before you send anything back.
What can be returned?
We accept returns for manufacturing defects — a stitching fault, a fabric flaw, or damage present when the item reached you. The item must be unworn, unwashed, and with all original tags attached.
The size doesn't fit — can I exchange it?
Yes. If the fit isn't right we offer a replacement in the correct size, subject to availability. Size issues are eligible for exchange only, not for a refund.
Who pays for return shipping?
Once your return is approved, we pay the return shipping and arrange a pickup. Please don't ship anything back before your request is approved — unapproved returns can't be processed.
When will I get my refund?
For approved defect returns we refund the full amount to your original payment method. The refund is initiated once we receive and inspect the item, and typically reaches your account within 5–7 business days of that inspection.
What is not eligible for return?
- Items worn, washed, altered, or with tags removed
- Requests raised more than 5 days after delivery
- Damage caused after delivery
- Minor variations in colour, motif placement, or embroidery density — chikankari is hand-embroidered, so no two pieces are identical. This is a mark of the craft, not a defect.
Product, Sizing & Care
What is chikankari?
Chikankari is a centuries-old hand-embroidery craft from Lucknow. Every Aachhri piece is embroidered by hand, so slight variations in motif and density are natural — and part of what makes your piece one of a kind.
Will the colour match what I see on screen?
We photograph every piece as accurately as we can, but screen settings can shift colours slightly. A small difference between screen and fabric is normal.
Are the kurtis sheer or opaque? Is an inner included?
It varies by piece. Each product page clearly states whether the fabric is sheer or opaque and whether a matching inner is included, so check the description before you order.
Do the kurtis come with a bottom?
It depends on the style. Many of our kurtis come with a complimentary matching lower, and our kurta sets include a coordinated palazzo. The exact contents are listed on each product page.
How do I choose my size?
Every product page has a size chart — measure a garment that fits you well and compare. If you're between sizes or unsure, WhatsApp us and we'll help you pick.
How should I care for my chikankari kurti?
Gentle hand wash in cold water with a mild detergent, or dry clean. Don't wring or brush the embroidery, dry in shade, and iron on low heat inside-out to protect the threadwork.
Still need help?
WhatsApp +91-8882174849 (Mon–Fri, 11:00 AM – 6:00 PM IST) or email business@aachhri.com. We're happy to help with sizing, an order, or anything else.
